Refund policy
Order Cancellation Policy
Orders cannot be stopped or canceled once they have entered “In Progress,” “Fulfilled,” or “Shipped” status. No refunds of any kind will be issued after a job has been approved.
Design Approval & Customer-Provided Artwork Policy
Once a design proof has been approved, no changes of any kind can be made to the order. This includes, but is not limited to, spelling, grammar, layout, colors, sizing, or content.
Signsville is not responsible for spelling errors or design mistakes once final design approval has been provided by the customer. Approval confirms that the customer has reviewed and accepted the design exactly as it will be printed.
For designs and artwork uploaded by customers, the customer assumes full responsibility for all design elements, including spelling, layout, dimensions, image quality, and overall accuracy. Customer-uploaded designs may not be reviewed or corrected by Signsville prior to production and printing.
Returns, Refunds & Reprint Policy
Signsville is committed to providing high-quality printing products and an excellent customer experience. If there is an issue with your order, it must be reported within five (5) business days of receiving the product.
To submit a claim, please contact our Customer Service Department by phone at (864) 631-2725 or by email at sales@signsville.com.
A Customer Service Representative will document your complaint and create a claim reference while we investigate the issue and determine the appropriate resolution. Customers may be required to submit clear digital photographs to document any product defects or order discrepancies.
In some cases, customers may be required to return defective product(s) to Signsville at their own expense within an agreed-upon reasonable timeframe. If a defect is confirmed, Signsville may reimburse return shipping costs at its discretion.
Charges related to expedited services, including rush printing and expedited shipping, are non-refundable, even in the event of a defective product or reprint, unless the issue is caused directly by the carrier (FedEx, UPS, or USPS), such as damage in transit or failure to deliver.
Turnaround times and shipping methods for reprinted orders may vary based on production capacity and are determined at Signsville’s discretion. Production turnaround time begins only after receipt of final written proof approval. Verbal approvals will not be accepted.